Led by Co-founders Liz Hartstone and Guillaume Rochette, both 30-year veterans in hospitality executive search at the most senior levels, our team of partners, consultants and advisors have all worked in hospitality roles, giving them real world experience and unparalleled understanding of the sector.
Bespoke executive search built on passion for people The Hartstone Rochette team are a diverse, talented and tightly knit group of expert hospitality search and recruitment specialists hailing from all over the world, and based in three different countries – the UK, France and the US
If you’d told me 30 years ago, when I first started working in hospitality, that I’d one day be travelling the globe recruiting senior executives for the finest luxury hotels I’d never have believed it. After finishing my Hospitality Management Diploma I joined Four Seasons, but a few years in realised it was the thrill of finding great talent and watching people grow that excited me most. Hospitality recruitment was where I belonged, and after 25 years in some of the leading agencies, I set up my own and partnered with Guillaume.
These days I focus on finding C-Suite executives, MDs, GMs and VPs for some of the best hotels in the world, and take pride in having been able to share my knowledge by mentoring Oxford Brookes University undergraduates for over a decade. When I’m not matching candidates with vacancies I enjoy time with family and friends, entertaining, travel, music and pilates. My advice is always ‘live life to the full, love what you do and never have any regrets!’
My gradually expanding waistline probably gives away that fact that I’ve been consumed by the food industry for 35 years. Living and working in London serving the hospitality sector, with a focus on restaurants, for so long, I’ve been very fortunate to have learned almost everything I know from the birth and subsequent evolution of the UK restaurant scene over the last three decades. I’m now able to apply the depth of knowledge and valuable insights I’ve gleaned from the greatest and most diverse restaurant market on earth, namely London, throughout the world, in support of clients and candidates alike.
Proudly Anglo-French by heart and culture, I’m also a fanatical Cuban cigar aficionado and feel privileged to work with such an incredible team of people equally dedicated to their jobs and personal passions. When I first worked with Liz Hartstone some 30 years ago, I thought I’d be blessed if one day I were to partner with such an outstanding professional. Merging our two companies to create Hartstone Rochette has been a dream come true!
Managing Partner - Parisem@hartstonerochette.com
If there’s a better sector to work in than F&B and Hotels I don’t know what it is. Heading straight to Hotel and Catering school in 1993 seemed like destiny at the time, and in many ways it set me on the right path. The ensuing decade was a whirlwind of international assigments at 4 and 5 star Starwood and Marriot hotels, working in the UK, China and Georgia. Returning to France in 2005, I made the move into recruitment, finding candidates from across the globe, and climbing the ranks at a major Paris firm. Joining Eureka in 2014 as a Senior Consultant, I was appointed Managing Director and Partner in 2017.
Helping clients and candidates find each other inspires me most…after all, someone’s CV and experience is only half the story. Matching personality types, management styles and cultural fit are just as important. F&B roles, chefs, hotel management, senior management positions, GMs, and heads of departments are the roles I focus on. My personal passions are exploring the world to discover new countries, enjoying food and wine, and spending time with family and friends. If there’s an 80s pop quiz happening, you probably want me on your team too (just saying). I’m also a great believer in one of Oscar Wilde’s great quotes ‘be yourself, everyone else is already taken’.
When working towards my management degree, I specialised in marketing and communications, so I made the most of my studies during my first foray into the hospitality world. Working for Pierre Hermé’s company, I focussed on managing events, coordinating content creation, supporting PR activations, CRM for VIPs, and looking after admin, record keeping and inventories. My first position in recruitment was a 3 year stint as a researcher, working on assignments for senior and interim executive placements, across a wide range of sectors, including industry, retail, finance and private equity. Hospitality, of course, is now my universe, since joining Hartstone Rochette a year ago. Most of my search briefs are now for restaurant GMs, Chefs and Executive Chefs but I also find candidates Finance Director positions, Property Directors and Opening Managers.
Understanding the needs of clients, and the aspirations and ambitions of candidates is essential for achieving a good match for the long term. It sounds obvious but listening is everything in this line of work. Away from the office, I love spending time with family and friends and adore good food (especially pastries). Fortunately I run and swim enough each week to burn off the calories. My favourite saying is ‘the smile that you send comes back to you’.
Research & Project Analystejm@hartstonerochette.com
I think hospitality has always been my calling. After studying it in my native Northern Ireland many moons ago, I relocated to London in the mid 80s to work for the (then) Irish owned Tara Hotel in Kensington, and was subsequently part of the pre-opening team for the mighty Pret a Manger chain in the early 90s. My 20+ year career in hospitality recruitment began soon after, with 18 years at Profile Recruitment (where I met Liz and some of the other Hartstone Rochette team members), before I joined Liz full time at her own firm in 2018.
Two decades in the sector has given me a very deep insight into the fascinating world of hotels and hospitality in general. These days I support Liz and the team on a wide variety of projects, favouring a very methodical approach to the way I do things, and really enjoy the opportunity to meet so many talented people. My biggest passion is undeniably travelling around the world seeing different places, and experiencing fascinating cultures. My tip for success is ‘always strive for the best’.
I’ve been in the hospitality leisure industry, in all its shapes and forms (restaurants, pubs, hotels, transport hubs) for what seems like a lifetime…and the passing decades have been a pleasure. Working principally in the UK, as well as central and Eastern Europe, I’ve held senior managerial and strategic roles for companies like Mitchells and Butlers and Rosinter Restaurants, but these days focus on board level and advisory positions. Currently, I serve as a Non-Executive Director and Investor for Farmer J, Which Wich and Conran Restaurants, as well as being a member of the advisory board for this fantastic company that Liz and Guillaume have diligently built, Hartstone Rochette.
Supporting the Hartstone Rochette team with my experience and skills in business leadership, people attraction, development and career growth is hugely rewarding, and if I’m honest, as much a passion as it is a job – restaurants, hotels, bars and the emerging new trends and concepts that shape the hospitality industry’s future have long been a bit of an obsession. I take pride in following the leadership principles of Stephen Covey, and use them as a framework for how I operate. As a servant leader, my motto has always been ‘Serve a customer or serve someone who does’.
Managing Partner - USArsp@hartstonerochette.com
My career beginnings in the luxury hotel sector amounted to an incredible series of positions across three different continents. After completing my Business Administration degree in Mexico City, I joined the Four Seasons group, working my way up in Mexico, before heading to Chicago for roles in the F&B division. After helping to launch
FSR Punta Mita as Restaurant Manager, F&B Director positions followed for the Prague opening and Buenos Aires takeover, before moving into Hotel Manager, and GM roles, returning to Mexico City, Punta Mita and Buenos Airies. My 19 years with the company, which also included task force openings in Miami, Costa Rica and Bora Bora gave me an incredible foundation of training and knowledge of the hospitality industry, prior to defecting to recruitment, and joining Liz at her company in 2014. These days I lead search assignments for Hotel Managers, GMs and VPs, and I’ve always believed that the magic in the business is working with great people to find great people. I love being part of people’s lives, and helping to find opportunities that can shape their future. In my own time I’m a bit of a culture vulture, and adore music, dancing, movies and fashion, but it all has to revolve around my young son of course! I suppose I have two personal mottos: ‘the sky is the limit’ and ‘always embrace life with positive spirit and a smile’…if they are your blueprint for how you live, you can’t go wrong.
Event sales and management was my grounding in hospitality, after gaining my degree from the Vatel Hospitality & Tourism Business School, just prior to the millenium. My roles with Carlton IHG, Menno Mayer DMC and Disneyland Paris swiftly followed, giving me invaluable knowledge of how hospitality businesses function. Profile recruitment then came calling, where I specialised in sales and marketing roles for 3 years. I joined Eureka in 2015 and have been seeking candidates for sales, marketing, revenue, digital, operations and other management positions in the sector ever since. I think approaching every task with with a dose of humility, an open mind and an eye for detail always delivers great results.
Using ones instinct, employing a little mild psychoanalysis and soliciting the views of my talented colleagues always helps too. This is a dream job, where I meet fantastic people every day, and help them realise their ambitions. On my days off, and I’m not travelling on some adventure, I’ll have an apron on and be cooking for family and friends, or trying to work out who the killer is in a whodunnit. Above all, being positive has always been my outlook. In the words of the great Proust ‘Il n’y a pas de réussite facile ni d’échecs définitifs’.
I’ve been at the company for a number of years now, after first gaining some invaluable experience of how the hospitality industry works from the inside. With an International Hospitality Management qualification under my belt, following studies in the US and my native Finland, I landed the first of a series of roles in hotels and restaurants, culminating in a position at Soho House Berlin. It’s senior management roles in the travel, leisure, hotel and restaurant sectors that make up most of my assignments and I tend to specialise in MDs, Operations Directors, GMs, Group Executive Chefs, Marketing & Brand Directors.
The team here take pride in connecting great people with great clients and companies. In truth, it’s a pleasure to have such a direct, positive impact on people’s lives through the work we do. In my own time you’ll probably find me in a yoga studio somewhere, curled up with a good book or creating a new signature dish in the kitchen. Being humble is a virtue in my view. One should always ‘seek to be worth knowing rather than to be well known’.
I developed my insider knowledge of the hospitality industry in the hotel and club world, and it’s proved invaluable. A Dublin native, my first position was at Ballymaloe House in Co. Cork, right after my Hotel Management studies. London beckoned of course, and I moved to the big smoke to work at the Four Seasons Park Lane (where I met Liz), and subsequently the American Express Consul Club, before a 22 year tenure at Profile Recruitment, specialising in placing Chefs around the world. Since rejoining Liz in 2014, I’ve focussed on international search assignments for F&B Directors, Hotel Managers, senior Chefs and GM roles, and I think it’s my fascination with people and their stories that makes my job so enjoyable. Building close relationships with clients and candidates, and remembering personal details is a big part of my approach to place the ‘perfect’ person in a specific role.
Needless to say, the luxury hotel world is really dynamic, and its an honour to develop people’s careers over many years, as well as support upcoming talent. When I can squeeze in some time for myself I’m a keen rower, but mostly love spending time with family, dining out and entertaining. When asked for advice on what makes a great recruiter, I say ‘treat every move like it’s a member of your family you’re placing, it has to be absolutely the right step towards a more successful future’.
Hospitality was never just a job for me…it was a lifestyle. Studying for a hotel course in Cork just seemed like it was meant to be, and it wasn’t long before I was putting my newfound skills to good use for Radisson SAS and Intercontinental hotels. After holding many years in senior HR and housekeeping positions, I made the jump to recruitment in 2000 and then started working with Liz again in 2014, and never looked back. Its always the people you work with that matter most and I’d like to think I can relate to anyone having spent so long on the other side of the desk. Turns out I still adore matching people to the right roles, and focus mainly on HR, training, engineering and housekeeping for UK and overseas clients.
I’m also a dedicated committee member of HR in Hospitality, an association which brings together HR and L&D professionals from the hospitality industry, and personally run the Awards Dinner which is an annual highlight each Autumn. When I escape the office I love travelling, being out on the town with friends and enjoying London’s restaurant scene. In terms of imparting some of my supposed wisdom, I always like to say ‘It’s nice to be important but it’s more important to be nice!’
After completing my American Studies degree in Edinburgh, I found myself working in the front office at Paramount Hotels for a very informative 2 years prior to making the leap into recruitment. 10 years at Profile is where I really honed my skills, before joining Liz at her own firm in 2014. I work with clients and candidates mostly on senior spa, GM, rooms division, front office and financial roles, taking pride in being honest and straightforward and only approaching people whom I know to be right for a specific job. Being extra thorough and staying the course until you find precisely the candidate you’re looking for is a must.
I feel lucky to work with incredible professionals, helping candidates to develop their careers and often placing them several times over, and assisting clients who trust us implicitly. Having those personal relationships is very special. We have an exceptional team at this company and I think our clients recognise that.
In terms of personal interests, two young children pretty much rule those out at the moment, but I’m a keen runner and count completing the London Marathon amongst my greatest achievements. In the words of my fellow countryman, the great Robert the Bruce, “if at first you don’t succeed, try, try and try again”. An expression I like to live by.
My start in the catering industry was most definitely at a younger age than most…helping out in the family restaurant from the age of 13 was a fantastic opportunity to learn. After studying for a childcare qualification, I began my career proper working with grown ups, as HR Manager for Laduree UK. A 12 year stretch at the company not only gratified my sweet tooth, but taught me how to listen and understand others, and deliver against expectations.
Joining the Eureka team in 2018, my search assignments now mostly cover GM, Chef, Executive Chef and Managing Director positions, and I take pride in helping people’s careers advance, and businesses evolve. My interests are a little more eclectic that most, centring around performance and artistic expression, from tribal fusion belly dancing to stencilling and spray painting (told you). The key to a fulfilled life is ‘do more of what makes you happy’. I certainly do.
My first job in the hospitality industry, as receptionist and barmaid at a resort Hotel in Chamonix, was just after I successfully completed my tourism degree. The lure of further academia was just too great, however, so I returned to Chambery University, and by 2012, had graduated with a Master’s in Hospitality Management & Human Resources. Snapped up initially by the MKG Group, as a junior Market Research Analyst in Paris, I soon transitioned to the Carlson Rezidor Hotel Group, sourcing talent for the front office team. By 2016, I’d decided recruitment was my future and joined the Eureka Paris team as a researcher, and subsequently, a consultant, recruiting for F&B roles, chefs, bar managers and hotel managers.
I love seeking out inspiring and gifted candidates that can deliver precisely what clients need, and to develop and support people’s careers over many years. When I’m not in the office, if I’m not overseas travelling, you’ll probably find me in the water somewhere, swimming or canoeing, or singing along at a concert. My personal mantra is “Chi va piano va sano chi va sano va lontano!“.
Managing Consultant - USAsr@hartstonerochette.com
Prior to working in hospitality executive search, my career for the last 20 years, I had to earn my stripes in the sector of course. Having completed my Hotel Management course in Belfast, I held various F&B management positions at five-star UK properties, starting at Gleneagles, and finally ended up at The Savoy in London. I pivoted into recruitment at this point, joining the Profile team (where I also met Liz) for the best part of two decades, in positions in London, and subsequently the US. Reunited with Liz in 2016, my role in the company now takes in a wide variety of senior Manager and Director assignments for Hotel, F&B, Rooms, Sales & Marketing and Revenue positions, mainly for the Americas & Caribbean.
I see my job a bit like a treasure hunt, where finding that ‘perfect gem’ of a candidate that’s the right fit for my client, both in terms of background and experience as well as the intangibles such as personality, style, character is the big win. I take pride in solving clients’ needs as well as helping our candidates progress in their careers. I love travelling and have been privileged to visit many beautiful places throughout my life. I also love running, playing the piano and, of course, my 2 growing children! My personal mantra? ‘better to have it and not need it, than need it and not have it’.
I may have studied History, but in truth, the arts world has always been something of a fixation for me. My 15 year career as a PA working for companies like culture bible Beaux Arts Magazine and auction institution Sotheby’s certainly reflects that. I look after business administration and complex diary management mostly, bringing a calm sense of order and process to what can be a very busy office. When the pressure is on, I’ll prioritise tasks and problem solve on my feet. I really enjoy communicating with the diverse array of people I come into contact with every day, and love being part of a team that creates life changing opportunities for candidates and fills business critical roles for clients. Outside the office, when I’m not at contemporary arts exhibitions, you might well find me in the gym or out for a run. Whatever the challenge, remember, ‘there is always a solution’.
Their intimate knowledge of the marketplace and the people they work with is, in our opinion, outstanding and it always delivers the best results to us.
Director of Human Resources
The Dorchester & 45 Park Lane former
"Liz and Guillaume are the executive search dream team. No matter how nuanced or complex the brief, they deliver!"
"From the opening of the first Zuma, I’ve relied on Guillaume to acquire most of our key management and executive team members. With his unrivalled network, rigorous process and expert screening, when Guillaume tells me to meet someone, I do."
Rainer Becker Co-Founder - Azumi Limited
"Hartstone Rochette relate to sophisticated needs concerning talent acquisitions and career aspirations. They are savvy people who have kept a very personal touch."
Didier Souillat - CEO Timeout Markets
"Over the years, the pleasure of working with Elsa Maitrehenry and Pauline Guillemin has remained intact. Their expertise in the hotel market, their expert advice and their understanding of the, sometimes, complex internal organisations is a real asset. Thank you very much for their patience, integrity and professionalism. A loyal supporter undoubtedly!"
Claudia Raulhac-Oudjani Head of Human Resources - LVMH Hôtel Management
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